Med Skin Lab

Frequently Asked Questions.

01. How to Order

How do I place an order on your website?

To place an order, browse through our products, select the desired items, and click on the “Add to Cart” button. Once you have finished selecting your products, proceed to the checkout page and follow the prompts to complete your order.

Do I need to create an account to make a purchase?

Yes, creating an account is necessary to make a purchase. It allows you to track your order, view your order history, and facilitates a smoother checkout process for future purchases.

Can I add or remove items from my order after it has been placed?

Unfortunately, once an order has been placed, we cannot modify it. We recommend carefully reviewing your order before confirming the purchase.

02. Payments:

What payment methods do you accept?

Currently we only except cash on delivery.

Can I use gift cards or promotional codes during checkout?

Yes, you can enter your gift card or promotional code during the checkout process. The discounted amount or value of the gift card will be applied to your total order cost.

Do you offer any discounts ?

Yes, we frequently offer discounts and promotions. 

03. Shipment:

Where do you offer shipping services?

We offer shipping services within the country/region . Please note that certain restrictions may apply to specific locations.

What are the shipping costs and delivery options?

Shipping costs and delivery options vary based on your location and the weight of your order. You can view the available options and their respective costs during the checkout process.

How long will it take to receive my order?

The delivery time depends on your location and the shipping method selected. Generally, orders are processed and shipped within 3-4 business days, and the estimated delivery time is provided during checkout.

04. Returns, exchanges and complaints

What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the unused/unopened items within 30 days of delivery for a refund or exchange. Please review our detailed return policy on our website for more information.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team with your order details. They will provide you with instructions and assist you throughout the process.

Do I need to pay for return shipping?

The return shipping costs are the responsibility of the customer, except if customer is recieves a wrong or damaged product.


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